Changes and Returns Online

ONLINE CHANNEL RETURNS

Regarding this, for all purchase made through www.oldjeffrey.com, the return must be requested through our email: contact@oldjeffrey.com

In the email you must indicate your desire to withdraw from the purchase made and, in addition, we would appreciate it if you would inform us about the following points in a structured manner:

  • Order
  • Article reference that you want to return (specifying the article with link if it does not find the reference)
  • Confirm if the pickup address of the item to be exchanged coincides with the one previously reported in the original order. If not, indicate the new collection address.
  • Indicate schedule that best fits to make the collection
  • We would appreciate your answer to the following question: 
    Why have you returned the garment? It would help us a lot to know the reason for your return in order to improve our service.

In any case, and in accordance with European and Spanish regulations on consumers and users, When you make a purchase through our online channel, you have the right to withdraw from it within a period of 14 calendar days without the need for any justification or to explain to Old Jeffrey the reasons for your decision. This period will begin to count from the day it is established that you picked up the product or that a person authorized by you did so.

Likewise, and in accordance with the law, it will not be possible to exercise the right of withdrawal when you make a purchase of any of these products: modified garments, made-to-measure garments, underwear (such as boxers and socks), ceremony items (cufflinks , suspenders and scarves) or garments outside the withdrawal period of 14 days.

Usually, once OLD JEFFREY receives your withdrawal statement through the aforementioned email, will refund you, within 14 calendar days, and in the same original payment methodthe following concepts:

  • The pvp corresponding to the products that make up the order.
  • Shipping costs will be refunded as long as all of the conditions set out below are met.:
    • That the minimum order value is exceeded according to geographical area.
    • That the order for which the return is requested does not contain any discounted items; Otherwise, the return will incur a cost equal to the shipping rate for the geographical area in question. In this particular case, the welcome discount is not considered a promotion that rules out the refund of shipping costs.  
    • That a return is not requested which, in turn, is preceded by a prior free size change. If this case is fulfilled, The return will involve a cost equal to the shipping rate for the geographical area in question.
    • In the case of having placed an order using a free shipping code for the casuistry of an order for an amount lower than the minimum that enables free shipping, in case of return of the same, the amount of the return will be passed on to the customer in any case. and equal to the shipping cost of each geographical area in question.

In any case, OLD JEFFREY reserves the right to withhold said reimbursement until it has received the products or items of the purchase and having verified their good condition - without damage or apparent signs of use.

The products that are the object of the returned purchase must be in their original packaging, in perfect condition and without showing obvious signs of use and/or manipulation. Otherwise, OLD JEFFREY will return the products to the customer and the refund will not proceed.

RETURN PRICES

  • Returns - Peninsula: FREE if your order is all seasonal items (without promotions or discounts) and, in addition, it is an order value that exceeds the minimum value established by geographical area for shipping costs to be considered free; as long as taking into account that the return is not preceded by a previous free size change | Otherwise: € 5.98 that will be deducted from the total amount to be reimbursed.
  • Returns - Balearic Islands; Ceuta, Melilla and the Canary Islands: 9.98€
  • Returns - Europe: 15.98€
  • Returns - Rest of the world: 49,98€

If in 20 calendar days you have not received the corresponding amount for the return, contact us and write to the following email: contact@oldjeffrey.com  

ONLINE CHANNEL CHANGES

For any purchase made through our website, The size change can only be made through our contact email: contact@oldjeffrey.com. 

In the email you must indicate the following information:

  • Order
  • Article referencethat you want to return / change size or article (specifying the article with a link if you cannot find the reference)
  • Confirm if the pickup addressof the item to be exchanged coincides with the one previously reported in the original order. If not, indicate the new collection address.
  • Indicate schedule that best fitsto carry out the collection we will send a courier and the shipping costs in the Peninsula are assumed by us for the primer change. The costs of changing sizes outside the peninsula will be borne by the customer - prices below
Change policy for the online channel:
  • If you wish to make a size change, you can do so within 30 days of your purchase.
  • This service only allows you to change the size of the item, you will not be able to change its color or model. The change of size is subject to the availability of the article.

  • Important: for any item purchased with its original retail price, if a change in size is later required, Carrying out this request within the sales period, this would be carried out with the simple action of changing the size, giving the customer the new size that he requests without reimbursing, in any case, the difference in price between the original RRP and the Reduced PVP at time of change.

  • The Old Jeffrey product must be in the same condition in which you received it, with no apparent signs of use, correctly labeled and in its original packaging. We will not be able to make an exchange if the original order item is not in perfect condition.

  • Changes of modified garments, made-to-measure garments, underwear (such as boxers and socks), ceremonial items or garments outside the return period are not allowed. 

 Once we receive the item, the customer service department will contact you to confirm the shipment of the new size. Remember that home collection and shipping of the new size will be free in the case of the first size change and in the case of peninsular orders.


CHANGE PRICES

  • Changes - ** Peninsula- 1 change only:  FREE on the peninsula (without promotions or discounts) | From the second change the price charged will be €5.98.

  • Changes - Balearic Islands; Ceuta, Melilla and the Canary Islands: 9.98 €

  • Changes - Europe: 15,98 €

  • Changes - Rest of the world: 49,98 €

Once we receive your item in our store in Velázquez 19, the Customer Service department will send you an email through the address contact@oldjeffrey.com to confirm receipt of the item, as well as confirmation of the preferential shipping date and time of the new size requested.

** Only 1 change per order will be free, if even with the change you are not satisfied - the second change will be borne by the customer and the rates mentioned above and related to the change concept will be applied, in any case.