Changes and Returns Online

RETURNS ON THE ONLINE CHANNEL

1.1. Black Friday Special Period 2024

Items purchased between November 25 and December 27, 2024 can be returned until January 10, 2025.

1.2. General Return Process

  • Request a refund by sending an email to contact@oldjeffrey.com
  • Include in the email:
    • Order.
    • Article reference (or link if reference is not found).
    • Address confirmation collection, or new address in case of changes.
    • Preferred time for collection.
    • Answer the question: Why did you return the item? (optional, but helps improve service).

1.3. Right of withdrawal

Withdrawal period: 14 calendar days from receipt of the product. Exceptions:

  • Altered or custom-made garments.
  • Underwear (boxers, socks).
  • Ceremonial items: cufflinks, suspenders, handkerchiefs.
  • Products outside the 14-day period.

1.4. Refund Conditions

  • Refunding: Within 14 calendar days and using the same original payment method.
  • Refund of shipping costs:
    • Applies to peninsular shipments if:
      • The order exceeds the minimum value according to geographical area.
      • Items that meet the minimum value are not eligible for discounts or promotions (except for the 5% welcome discount).

1.5. Costs Associated with Returns

  • Special cases with cost:
    • Returns preceded by free prior size changes.
    • Returns of orders that, even after using a free shipping code, result in not complying with the established policy for free returns, that is:
      • The order exceeds the minimum value according to geographical area.
      • Items that meet the minimum value are not eligible for discounts or promotions (except for the 5% welcome discount).

  • Prices according to location:
    • Peninsula: Free (conditions met) or €5,98.
    • Balearic Islands, Ceuta, Melilla, Canary Islands: €9,98.
    • Europe: €15,98.
    • Rest of the world: €49,98.

1.6. Product Return Conditions

  • Original packaging.
  • Perfect condition with no signs of use.
  • Products that do not meet these conditions will be returned to the customer without refund.

1.7. Collection Attempts

  • Two free attempts are offered.
  • Additional costs apply from the third attempt, according to the standard rate for the area.

CHANGES IN THE ONLINE CHANNEL

2.1. General Process of Change

  • Request a size change by sending an email to contact@oldjeffrey.com with:
    • Order number.
    • Article reference (or link if reference is not found).
    • Confirmation of pickup address or new address.
    • Preferred time for collection.

2.2. Conditions of Change

  • Term: 14 calendar days from receipt of the product.
  • Only size changes are allowed, not color or model.
  • Subject to availability of the requested size.
  • The item must be in perfect condition, labeled and in its original packaging.
  • Exceptions: Changes are not allowed for:
    • Altered or custom-made garments.
    • Underwear (boxers, socks).
    • Ceremonial items: cufflinks, suspenders, handkerchiefs.
    • Products outside the 14-day period.

2.3. Costs Associated with Changes

  • First change free (Peninsula only).
  • Costs for additional changes:
    • Peninsula: €5,98.
    • Balearic Islands, Ceuta, Melilla, Canary Islands: €9,98.
    • Europe: €15,98.
    • Rest of the world: €49,98.

2.4. CChanges during Sales Period

Size changes are made without refunding the price difference if the item was purchased at the original price and subsequently reduced.

CONTACT US

For any queries or complaints: contact@oldjeffrey.com
If you do not receive your refund within 20 calendar days, please contact us.