Returns & Exchanges

RETURNS ON THE ONLINE CHANNEL

1.1 General Return Process

  • Request a refund by sending an email to contact@oldjeffrey.com
  • Include in the email:
    • Order.
    • Article reference (or link if reference is not found).
    • Address confirmation collection, or new address in case of changes.
    • Preferred time for collection.
    • Answer the question: Why did you return the item? (optional, but helps improve service).

1.2 Right of withdrawal

Withdrawal period: 14 calendar days from receipt of the product. Exceptions:

  • Altered or custom-made garments.
  • Underwear (boxers, socks).
  • Ceremonial items: cufflinks, suspenders, handkerchiefs.
  • Products outside the 14-day period.

1.3 Refund Conditions

  • Refunding: Within 14 calendar days and using the same original payment method.
  • Refund of shipping costs:
    • Applies to peninsular shipments if:
      • The order exceeds the minimum value according to geographical area.
      • Items that meet the minimum value are not eligible for discounts or promotions (except for the 5% welcome discount).

1.4 Costs Associated with Returns

  • Special cases with cost:
    • Returns preceded by free prior size changes.
    • Returns of orders that, even after using a free shipping code, result in not complying with the established policy for free returns, that is:
      • The order exceeds the minimum value according to geographical area.
      • Items that meet the minimum value are not eligible for discounts or promotions (except for the 5% welcome discount).

  • Prices according to location:
    • Peninsula: Free (conditions met) or €5,98.
    • Balearic Islands, Ceuta, Melilla, Canary Islands: €9,98.
    • Europe: €15,98.
    • Rest of the world: €49,98.

1.5 Product Return Conditions

  • Original packaging.
  • Perfect condition with no signs of use.
  • Products that do not meet these conditions will be returned to the customer without refund.

1.6 Collection Attempts

  • Two free attempts are offered.
  • Additional costs apply from the third attempt, according to the standard rate for the area.

CHANGES IN THE ONLINE CHANNEL

2.1 General Process of Change

  • Request a size change by sending an email to contact@oldjeffrey.com with:
    • Order number.
    • Article reference (or link if reference is not found).
    • Confirmation of pickup address or new address.
    • Preferred time for collection.

2.2 Conditions of Change

  • Term: 14 calendar days from receipt of the product.
  • Only size changes are allowed, not color or model.
  • Subject to availability of the requested size.
  • The item must be in perfect condition, labeled and in its original packaging.
  • Exceptions: Changes are not allowed for:
    • Altered or custom-made garments.
    • Underwear (boxers, socks).
    • Ceremonial items: cufflinks, suspenders, handkerchiefs.
    • Products outside the 14-day period.

2.3 Costs Associated with Changes

  • First change free (Peninsula only).
  • Costs for additional changes:
    • Peninsula: €5,98.
    • Balearic Islands, Ceuta, Melilla, Canary Islands: €9,98.
    • Europe: €15,98.
    • Rest of the world: €49,98.

2.4. CChanges during Sales Period

Size changes are made without refunding the price difference if the item was purchased at the original price and subsequently reduced.

CONTACT

For any queries or complaints: contact@oldjeffrey.com
If you do not receive your refund within 20 calendar days, please contact us.

 

RETURNS IN STORE

For all purchase made in our store at C / Velázquez 19, The corresponding refund must be made through this same channel.; for this, the associated purchase ticket must be presented. In this case, you will be given a VALE that you can use in the store in present and future collections and without an expiration date.

Outside the Christmas period, and as a general policy, you have 14 calendar days from the purchase of your order to make a return or exchange.

We will not be able to return or exchange:

  • Any item that is not in perfect condition, that is, the Old Jeffrey product must be in the same condition in which you received it, without apparent signs of use, correctly labeled and in its original packaging.
  • In no case will returns be accepted for (i) modified garments, (ii) custom-made garments, (iii) underwear (such as boxers and socks), (iv) the following ceremonial items: cufflinks, suspenders and handkerchiefs, as well as (v) garments outside the 14 calendar day return period. 

In the particular case of a size change, the item would have been purchased with its original retail price, if this size change request was later required within the sales period, this would be carried out with the simple action of changing the size, giving the customer the new size that he requests without refunding, in any case, the difference in price between the original PVP and the reduced PVP at the time of the change.

CHANGES IN STORE

  • If you wish to exchange your size, you can do so within 14 calendar days of your purchase.
  • This service only allows you to change the size of the item, you will not be able to change its color or model. The change of size is subject to the availability of the article.
  • In order to carry out the size change, the associated purchase ticket must be presented.
  • Important: for any item purchased with its original retail price, if a change in size is later required, Carrying out this request within the sales period, this would be carried out with the simple action of changing the size, giving the customer the new size that he requests without reimbursing, in any case, the difference in price between the original RRP and the Reduced PVP at time of change.
  • The Old Jeffrey product must be in the same condition in which you received it, with no apparent signs of use, correctly labeled and in its original packaging. We will not be able to make an exchange if the original order item is not in perfect condition.
  • Changes are not permitted for modified garments, custom-made garments, underwear (such as boxers and socks), formal items or garments outside the return period. 

 

Special information - WRONG OR DEFECTIVE ITEM

If you receive an erroneous article or with visible defects, contact us through contact@oldjeffrey.com.

* If the item is defective you must send photos of the defect and always within the period of 7 calendar days after receiving the order.

We will ask you for the details of your order and we will manage the collection. Once we verify the defect or defect, you will be given the possibility of sending the same product if we have stock, of exchanging it for another product or of returning the money by the same payment method with which you paid.

In the event that the defect or fault is detected after the 7 days indicated have elapsed, Old Jeffrey will decide to resolve the incident based on the case transmitted and explained by the client.