Changes and Returns in Store

RETURNS IN STORE

For all purchase made in our store at C / Velázquez 19, The corresponding refund must be made through this same channel.; for this, the associated purchase ticket must be presented. In this case, you will be given a VALE that you can use in the store in present and future collections and without an expiration date.

Exceptionally, and following the logic of the christmas period, all items purchased in the store from November 13, 2022 may be exchanged or returned until January 13, 2023.

In any case, and as indicated at the beginning of the letter, in case of return you will be given a VOUCHER that you can use in the store in present and future collections and without an expiration date. 

Outside the Christmas period, and as a general policy, you have 30 calendar days from the purchase of your order to make a return or exchange.

We will not be able to return or exchange:

  • Any item that is not in perfect condition, that is, the Old Jeffrey product must be in the same condition in which you received it, without apparent signs of use, correctly labeled and in its original packaging.
  • In no case do they accept returns of modified garments.
  • In no case do they accept returns of made-to-measure garments
  • Underwear (such as boxers and socks).
  • Ceremony items (cufflinks, braces and handkerchiefs).
  • Garments outside the 30-day return period. 

In the particular case of a size change, the item would have been purchased with its original retail price, if this size change request was later required within the sales period, this would be carried out with the simple action of changing the size, giving the customer the new size that he requests without refunding, in any case, the difference in price between the original PVP and the reduced PVP at the time of the change.

CHANGES IN STORE

  • If you wish to make a size change, you can do so within 30 days of your purchase.
  • This service only allows you to change the size of the item, you will not be able to change its color or model. The change of size is subject to the availability of the article.
  • In order to carry out the size change, the associated purchase ticket must be presented.
  • Important: for any item purchased with its original retail price, if a change in size is later required, Carrying out this request within the sales period, this would be carried out with the simple action of changing the size, giving the customer the new size that he requests without reimbursing, in any case, the difference in price between the original RRP and the Reduced PVP at time of change.
  • The Old Jeffrey product must be in the same condition in which you received it, with no apparent signs of use, correctly labeled and in its original packaging. We will not be able to make an exchange if the original order item is not in perfect condition.
  • Changes of modified garments, made-to-measure garments, underwear (such as boxers and socks), ceremonial items or garments outside the return period are not allowed.