Exchanges & Returns

RETURNED THROUGH THE ONLINE CHANNEL

We extend the deadline for exchanges and returns of purchases made from 21/11 , which can now be carried out at 10/01/2026 .

1.1. Processo Geral de Devolução

  • Request a refund by sending an email to contact@oldjeffrey.com
  • Inclua no e-mail:
    • Order number .
    • Article reference (or link, if the reference is not found).
    • Confirmation of straightening of collection Or straighten it again in case of alterations.
    • Preferential colheita schedule .
    • Answer the question: Why return the product? (optional, but it helps improve the service).

1.2. Right of Withdrawal

Cancellation period: 14 consecutive days counting from the receipt of the product. Exceções:

  • Altered or custom-made pieces of clothing.
  • Underwear (boxers, tights).
  • Artigos for the ceremony: punch buttons, suspenders, lenços.
  • Products within 14 days.

1.3. Refund Conditions

  • Refunding : No 14 calendar day period for the same original payment method.
  • Reemburso do custo de envio :
    • Applies to shipments within the Iberian Peninsula:
      • The order exceeds the minimum value according to the geographical area.
      • Items that have a minimum value do not have a discount or promotion (exceed or discount on boas-vindas of 5%).

1.4. Costs Associated with Returns

  • Special cases with additional costs :
    • Returns preceded by free sized trucks.
    • Returns of parcels that, even after using a free shipping code, do not comply with the established policy for free returns, or as follows:
      • The order exceeds the minimum value according to the geographical area.
      • Items that have a minimum value do not have a discount or promotion (exceed or discount on boas-vindas of 5%).

  • Prices vary depending on location :
    • Peninsula: Free (subject to conditions) or €5,98.
    • Balearic Islands, Ceuta, Melilla, Canary Islands: €9,98.
    • Europe: €15,98.
    • Rest of the world: €49,98.

1.5. Product Return Conditions

  • Original packaging.
  • In perfect condition, without signs of use.
  • Products that do not comply with these conditions will be returned to the customer without a refund.

1.6. Harvest Attempts

  • Two free attempts are offered.
  • From the third attempt, additional taxes will be charged, in accordance with the regional standard rate.

ALTERAÇÕES NO CANAL ONLINE

2.1. General Removal Process

  • To request a size alteration, send an email to contact@oldjeffrey.com with the following information:
    • Order number.
    • Reference of the article (or link, if the reference is not found).
    • Confirmation of straightening of collection or new straightening.
    • Preferential colheita schedule.

2.2. Condições da Troca

  • Term : 14 consecutive days counting from the receipt of the product.
  • It only allows alterations in size, not in color or model.
  • Subject to availability of the requested size.
  • The product must be in perfect condition, labeled and in its original packaging.
  • Exceptions : Alterations are not permitted for:
    • Altered or custom-made pieces of clothing.
    • Underwear (boxers, tights).
    • Artigos for the ceremony: punch buttons, suspenders, lenços.
    • Products within 14 days.

2.3. Associated Costs of Alterations

  • Primeira troca gratis (barely on the Peninsula).
  • Costs for additional alterations:
    • Peninsula: €5,98.
    • Balearic Islands, Ceuta, Melilla, Canary Islands: €9,98.
    • Europe: €15,98.
    • Rest of the world: €49,98.

2.4. Alterations during the sale period

These size items are made without refund of the price difference if the item was purchased at the original price and subsequently received or its price is reduced.

CONTACT

For doubts or complaints: contact@oldjeffrey.com
If you do not receive your refund within 20 calendar days, please contact us.

DEVOLUÇÕES NA LOJA

For all Purchases made in our store on Rua Velázquez, 19 , Returns must be processed in the same store ; It will be necessary to present the original purchase receipt. In this case, you will receive a present card that can be used in the store for current and future school purchases and does not have valid data.

For the birth period, and generally, there are 14 calendar days counting from the purchase date to make a return or exchange.

We cannot make refunds or exchanges:

  • Please note that the Old Jeffrey product must be in the same condition as it was received, without any apparent signs of use, correctly labeled and in its original packaging.
  • In some cases, oils will be returned from (i) altered pieces, (ii) custom-made pieces, (iii) inner clothing (such as cuecas and socks), (iv) the following ceremonial items: knitted buttons, suspenders and leggings, such as (v) pieces outside the return period of 14 consecutive days.

In the specific case of one troca de tamanho , the item may have been purchased at its original recommended retail price (RRP). A size change order has been placed during the promotion period , or the same will be carried out simply by exchanging the size, delivering the new size requested to the client, without refund, in any case, there is a difference in price between the original RRP and the PVP with discount at the moment of exchange.

TRUCKS IN THE STORE

  • If you wish to exchange your item for a different size, you may do so within 14 calendar days from the date of purchase.
  • This service barely allows you to change the size of the product; It is not possible to alter the color of the model. The size change is subject to product availability.
  • To exchange an item for a different size, you must present the corresponding proof of purchase.
  • Important : For any item purchased at the recommended original retail price (RRP), if a subsequent size alteration is necessary , and this request is made during the promotional period, the exchange will be carried out simply by size, with the delivery of the new size requested to the customer, without refund, in no circumstances, there is a difference in price between the original RRP and the discounted RRP at the moment of the exchange.
  • The Old Jeffrey product must be in the same condition as it was received, without any apparent signs of use, correctly labeled and in its original packaging. We will not be able to process a truck if the item from the original order is not in perfect conditions.
  • Do not use oils with altered parts, custom-made parts, inner clothing (such as cuecas and socks), ceremonial items or items outside the return period.

Special Information - INCORRECT OR DEFECTIVE ITEM

If you receive an incorrect or visibly damaged item, please contact us through please contact@oldjeffrey.com.

* If there is a defect in the product or case, you must send photos of the defect. 7 days in a row após após receção da encomenda.

We will request the details of your order and schedule collection. After we verify the defect, you can choose to receive the same product, if it is available in stock, exchange it for another product or receive a refund through the same payment method used.

If a fault or defect is detected after the indicated 7-day period, Old Jeffrey will decide on the resolution of the problem based on the circumstances reported and explained to the client.