REFUND POLICIES OJ
Our policy lasts for 30 days. If 30 days have passed since Your purchase, unfortunately we can not offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging. There are several types of goods that are exempt from being returned. Perishable items such as newspapers or magazines cannot be returned. We also do not accept products that are intimate goods.
Additional non-returnable products:
* Gift cards
* Custom made products
* Garments modified at the customer's request
* Downloadable software products
* Some health and personal care products
To complete your return, we require a receipt or proof of purchase. The amount paid for the items will be returned in a voucher with no expiration date.
Refunds (where applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund and, based on the latter, we will deliver a voucher with a value equivalent to the amount paid for the item. The amount paid for the items will be returned in a voucher with no expiration date.
Items on offer (where applicable)
Only items at regular price will be reimbursed, unfortunately the products on offer can not be re-founded.
Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, please email us at firstname.lastname@example.org and send the article to: Calle Gurtubay 5, Local Derecha, 28001, Madrid.
If you want to return an item received as a gift, it will be enough to present the gift ticket in the store; This will be exchanged for a voucher without expiration date with a value equal to the amount paid for the item.
To return your product, you must do it in person at Calle Gurtubay 5, Local Derecha, 28001, Madrid.