Returns & Exchanges

RETURNS IN STORE

For all purchase made in our store at C / Velázquez 19, The corresponding refund must be made through this same channel.; for this, the associated purchase ticket must be presented. In this case, you will be given a VALE that you can use in the store in present and future collections and without an expiration date. 

In this particular case, you have 30 calendar days from the purchase of your order to make a return or change for free - in both cases, except for tare or defect noted in the article, that is, andThe Old Jeffrey product must be in the same condition in which you received it, with no apparent signs of use, correctly labeled and in its original packaging.

We will not be able to return any item that is not in perfect condition. Returns of altered garments, custom-made garments, underwear (such as boxers and socks), ceremonial items (cufflinks, suspenders and handkerchiefs) or garments outside the 30-day return period are also not accepted. 

In the particular case of a size change, the item would have been purchased with its original RRP, if this size change request was later required within the sales period, this would be carried out with the simple action of changing the size, giving the customer the new size that he requests without refunding, in any case, the difference in price between the original PVP and the reduced PVP at the time of the change.

ONLINE CHANNEL RETURNS

For all purchase made through www.oldjeffrey.com, the return can only be made through our email: contact@oldjeffrey.com

In the email you must indicate your desire to cancel the purchase made and, in addition, we would appreciate it if you would inform us about the following points and in a structured manner:

  • Order
  • Article reference that you want to return (specifying the article with link if it does not find the reference)
  • Confirm if the pickup address of the item to be exchanged coincides with the one previously reported in the original order. If not, indicate the new collection address.
  • Indicate schedule that best fits to make the collection
  • We would appreciate your answer to the following question: 
    Why have you returned the garment? It would help us a lot to know the reason for your return in order to improve our service.
In any case, and in accordance with European and Spanish regulations on consumers and users, When you make a purchase through our online channel, you have the right to withdraw from it within a period of 14 calendar days without the need for any justification or to explain to Old Jeffrey the reasons for your decision. This period will begin to count from the day it is established that you picked up the product or that a person authorized by you did so.

Likewise, and in accordance with the law, it will not be possible to exercise the right of withdrawal when you make a purchase of any of these products: modified garments, custom-made garments, underwear (such as boxers and socks), ceremonial items (cufflinks, suspenders and handkerchiefs) or garments outside the 14-day withdrawal period.

Usually, once OLD JEFFREY receives your withdrawal statement through the aforementioned email, will refund you, within 14 calendar days, and in the same original payment method, the following concepts: the payments corresponding to your order and the shipping costs - as long as it corresponds to the logic of free inclusion of the shipping costs, that is, the minimum order value according to geographical area and the absence of any discounted items within the order for which the return is requested - excluding return costs, which will be borne by the purchasing user - see prices below.

However, OLD JEFFREY reserves the right to withhold said refund until it has received the products or items of the purchase and having verified their good condition - without damage or apparent signs of use. The products object of the returned purchase must be in their original packaging, in perfect condition and without showing obvious signs of use and/or manipulation. Otherwise, OLD JEFFREY will return the products to the customer and the refund will not be made.
RETURN PRICES
Returns - Peninsula: FREE if your order is all seasonal items (without promotions or discounts) and, in addition, it is an order value that exceeds the minimum value established by geographical area for shipping costs to be considered free; as long as taking into account that the return is not preceded by a previous free size change | Otherwise: € 5.98 that will be deducted from the total amount to be reimbursed.
Returns - Balearic Islands; Ceuta, Melilla and the Canary Islands: €9.98
Returns - Europe: €15.98
Returns - Rest of the world: €49,98

If in 20 calendar days you have not received the corresponding amount for the return, contact us and write to the following email: contact@oldjeffrey.com  

CHANGES

If you do not wish to return any item but want to make a size change* you can do so within 30 days of your purchase.

This service only allows you to change the size of the item, you will not be able to change its color or model. The change of size is subject to the availability of the article.

For any item purchased at its original RRP, if an additional size change, carrying out this request within the sales period, this would be carried out with the simple action of changing the size, giving the customer the new size that he requests without refunding, in any case, the difference in price between the original PVP and the reduced PVP at the time of the change.

The Old Jeffrey product must be in the same condition in which you received it, with no apparent signs of use, correctly labeled and in its original packaging. We will not be able to proceed to make an exchange if the article of the original order is not in perfect condition. Changes of modified garments, tailor-made garments, underwear (such as boxers and socks), ceremony items or garments outside the return period are also not allowed. You can choose one of the following return options:

  • For all purchase made in our store at C / Velázquez 19, the corresponding size change must be made through this same route. The associated purchase receipt must be presented.
  • For all purchase made through our website - www.oldjeffrey.com, the change of size can only be made through our contact email: contact@oldjeffrey.com. In the email you must indicate the following information:
    • Order
    • Article reference that you want to return / change size or article (specifying the article with a link if you cannot find the reference)
    • Confirm if the pickup address of the item to be exchanged coincides with the one previously reported in the original order. If not, indicate the new collection address.
    • Indicate schedule that best fits to make the collection
We will send you a courier and the shipping costs in the Peninsula are assumed by us for the primer change. The costs of changing size outside the peninsula will be borne by the client - prices below.
Once we receive the item, the customer service department will contact you to confirm the shipment of the new size.
Remember that home collection and delivery of the new size will be free in the case of the first size change and in the case of peninsular orders.

CHANGE PRICES

Changes - ** Peninsula - 1 change only:  FREE on the peninsula (without promotions or discounts) | From the second change, the price charged will be  € 5.98.

Changes - Balearic Islands; Ceuta, Melilla and the Canary Islands: 9.98 €

Changes - Europe: 15,98 €

Changes - Rest of the world: 49,98 €

Once we receive your item in our store in Velázquez 19, the Customer Service department will send you an email through the address contact@oldjeffrey.com to confirm the receipt of the article as well as the confirmation of the date and time of preferential shipment of the new requested size.

** Only 1 change per order will be free, if even with the change you are not satisfied - the second change will be borne by the customer and the rates mentioned above and related to the change concept will be applied, in any case.